From the Ground Up

Lori Murray | American Riviera Bank | Santa Barbara, Calif. Creating new customer options, Lori Murray built a mortgage department from scratch By Howard Schneider Early last year, Lori Murray joined American Riviera Bank to develop a mortgage lending department from scratch. To get the department going, she did everything from selecting processing software to […]

Full-Service Lending

Allen Kramer | Phoenixville Federal Bank & Trust | Phoenixville, Pa. On top of fostering teamwork, Allen Kramer generates results by going the extra mile By Susan Thomas Springer Providing superior customer service is an almost universal competitive edge for nearly all community banks, and that’s precisely the strategy Allen Kramer has used to achieve […]

Niche Knowledge

Gary Griffith | The Clay City Banking Co. | Clay City, Ill. Farming expertise powers Gary Griffith’s agricultural lending success By Judith Sears Gary Griffith’s ability to sit down with agricultural customers and analyze their operations is legendary. Raised on a grain and livestock farm in Wayne County, Ill., Griffith, market president and senior agricultural […]

Doing His Homework

Kent A. Nelson | Brighton Bank | Salt Lake City Preparation and training help Kent Nelson serve his customers best By Beth Mattson-Teig At Salt Lake City-based Brighton Bank, Kent Nelson wears a lot of different hats. In addition to serving as a senior vice president and branch manager at the Center City location, he […]

A Lifelong Banker

Mark Vis | First State Bank Southwest | Worthington, Minn. Homebuyer referrals, including from first-timers, drive Mark Vis’ success in originating mortgages By Howard Schneider A mortgage originator who brought in 148 loans in 2012 has to be special. That record is even more impressive when you find out that just one processor assisted him […]