Trends articles

Will the dollar go digital? What you need to know

Will the dollar go digital? What you need to know

The private sector has had its hands in the world of cryptocurrencies for years, but the country’s central banks have held off—until now. While far from a certainty, here’s what you need to know about the development of a central bank digital dollar.

Derek Fraley of Systematic Savings Bank

How Systematic Savings Bank turned around

When Derek Fraley joined Systematic Savings Bank as president and CEO in 2017, it was in trouble. To save it, he changed the community bank’s charter, launched an IPO and executed sweeping culture changes. The result: the bank has had four back-to-back positive quarters for the first time in more than a decade.

transformation illustration

Charles Potts: Transformation amid COVID-19

The COVID-19 crisis and government interventions like the Paycheck Protection Program (PPP) have accelerated digital transformation, creating new opportunities for community bank innovation. From the start, community banks took swift and heroic action, processing 2.8 million PPP loans for their small business customers in a matter of weeks.

Smart phones stacked on top of each other

How to rebuild your back office for Gen Z

Generation Z has arrived. They’re hitting the age when they’re getting jobs, opening bank accounts and making major life decisions. But their tech-savvy and customer service‑oriented expectations for businesses may strain many banks’ back offices. Here’s how community banks are evolving their operations to keep up. By Susan Thomas Springer ■ Illustrations by Daniel Hertzberg […]

Regtech numbers

7 questions to ask before you invest in regtech

Technology can ease the complexity of regulatory compliance, but it pays to go into the buying process with your eyes open. By Cheryl Winokur Munk To say regulatory compliance is complicated and costly for banks is a no-brainer. In a recent study of the U.S. banking industry from Wolters Kluwer, 47% of respondents ranked manual […]