Unexpected Allies

Meeting serendipitously at a ThinkTECH Accelerator showcase, Fintel Connect and Finzly prove that the best relationships allow both partners to complement each other’s strengths.

Charles Potts: Being comfortable with discomfort

As ICBA’s chief innovation officer, it’s my job to push the envelope, to make people uncomfortable. And while this may sound counterintuitive to fostering successful collaborations, research suggests discomfort is normal when tackling new challenges.

8 ways cloud banking can boost efficiency

Fewer IT costs, better data storage and greater resilience—moving to the cloud is no small feat, but the potential benefits to a community bank’s bottom line can be hard to ignore. We spoke to experts to get an overview of the savings that could be in store for banks.

How gamification can be a boon for community banks

Community banks are getting into the gamification business—and it’s been better for business. Introducing gaming elements into apps and company training tools can result in cost savings, increased customer loyalty, financial literacy and employee retention. Here’s how some community banks are winning with their gamified approach.

Charles Potts: Back-office innovation

With so much emphasis placed on customer-facing products and technologies, innovating back-office operations can fall to the bottom of the priority list. ICBA sees things differently. We believe operations is the “engine” that drives every aspect of banking and, ultimately, the bottom line.

Specialization as a raison d’être

Adhering to a “relationships first” philosophy, a partnership between Live Oak Bank and an insurance provider produced a customized, complementary fit that raised the bar on both organizations’ business operations and customer relations.

Charles Potts: Growing small business banking

We live in unprecedented times, filled with new challenges and opportunities for small businesses. Fortunately, community banks have greater access than ever before to advanced solutions and technologies to meet those needs.

Creative banking for the community’s benefit

An educational nonprofit struggled to find a financial backer for a series of projects to help low- to moderate-income communities. When the need resonated with BankPlus, an unbreakable partnership was formed, with some financially unorthodox and, ultimately, successful outcomes.

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Charles Potts: Unlocking better customer connections

When assessing providers, keep in mind that there is no one-size-fits-all marketing solution. The beauty of innovation is that it comes in all shapes and sizes. Your marketing capabilities must fit your community bank and your customers.

Kimberly Kirk and Kathryn Murph

Small solutions, big results

A digital office solutions provider needed critical support with its daily processes in the wake of the pandemic. When major financial institutions proved ineffective, a Georgia community bank stepped up to the plate with its own accessible blend of virtual and tech resources.