Software articles

Could AI work at your community bank?

Could AI work at your community bank?

No longer the stuff of science fiction, artificial intelligence and machine learning technology are now in use at community banks for a growing number of internal and customer-facing applications. By Karen Epper Hoffman • Illustrations by Mark Allen Miller Taking a page out of the show Black Mirror, coverage of today’s technology paints a picture […]

How automated lending can make your bank more efficient

A number of fintechs provide solutions that automate a portion of the lending process. The goal? To reduce labor-intensive back-office processes. These companies claim that this greater efficiency can help community banks grow revenue and, ultimately, improve customer service on the front end. By Mary Yerkes Community banks are looking for ways to stay competitive, […]

Community banks are matching customers with bankers

As technology brings more opportunities for personalization, customer expectations are changing. Today, some community banks are enhancing their relationship banking models by letting customers choose their own personal bankers. By Katie Kuehner-Hebert These days, many people opt to bank digitally instead of going into branches. But that doesn’t mean their experience has to be impersonal. This […]

Can apps get customers to save?

Some community banks have partnered with fintechs specializing in ways to make saving easier for customers. Here are two community banks that are growing deposits by offering personal micro-saving services through different fintech partnerships. By William Atkinson As a growing community bank, $660 million-asset ChoiceOne Bank in Sparta, Mich., found that its primary challenge was maximizing […]

The future of mobile wallets

Mobile wallet technology is becoming a staple in the payments arsenal of many community banks, both large and small. Many of these financial institutions are considering the next steps to make this payment product more secure, more useful and more appealing to a wider swath of customers. By Karen Epper Hoffman Like so many products and […]

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