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Charles Potts: Lending during COVID-19

Charles Potts: Lending during COVID-19

By Charles Potts, ICBA The Paycheck Protection Program (PPP)presented challenges for community banks, but they overcame them with innovative lending solutions that highlight the need for more effective automation and a consistent user experience. Before the digital era, community bankers and technology providers cobbled together disparate solutions to originate loans. The lending process included identifying […]

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10 mobile lending UX best practices

The easier and more intuitive your mobile lending platform is to use, the more high-quality loan applications you’ll receive. By Elizabeth Judd If an outstanding user experience for mobile lending platforms were not already a holy grail for community bankers, it’s certainly become one as they consider how to do business in a world gripped by COVID-19. […]

ICBA ThinkTECH Accelerator finalists

The fintechs building community bank innovation

The early stage fintechs from this year’s ICBA ThinkTECH Accelerator have a message for community bankers: Together, there’s no innovation or technology that isn’t possible with the right strategy in place. We asked the accelerator alumni to share their thoughts on what you need to know about fintech—and how to best work with companies like […]

Using board portals to expedite loan approvals

SPONSORED | With comprehensive features that help senior management and lending officers organize, track, review and approve loans, board portals improve customer experience, keep the loan pipeline at capacity and help approve new loans faster than ever.

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Charles Potts: Leading innovation in a crisis

By Charles Potts, ICBA The COVID-19 pandemic presents community banks and fintechs with opportunities to create change. It’s a pivotal moment, underscoring the importance of leadership in innovation, and community banks and fintechs are rising to the occasion. Take, for example, the operational and technological challenges community banks are facing related to the Coronavirus Aid, […]

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How to rebuild your back office for Gen Z

Generation Z has arrived. They’re hitting the age when they’re getting jobs, opening bank accounts and making major life decisions. But their tech-savvy and customer service‑oriented expectations for businesses may strain many banks’ back offices. Here’s how community banks are evolving their operations to keep up. By Susan Thomas Springer ■ Illustrations by Daniel Hertzberg […]

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Charles Potts: Measuring high performance

By Charles Potts, ICBA What constitutes a high-performance, innovative community bank? As an industry, we rely on financial metrics to define success, but numbers tell only part of the story. As we consider the broader context, I’d like to pose a question of my own: How should community banks gauge progress as they move into […]

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