Technology articles

Kevin Tweddle: The many paths to innovation

Kevin Tweddle: The many paths to innovation

By Kevin Tweddle, ICBA I often tell people there isn’t one right path to innovation. A number of factors, including a community bank’s business objectives, available resources and customer base, all factor into its decision to pursue or forgo a technology solution. ICBA’s ThinkTech Accelerator program, which connects early stage fintechs with community banks, is […]

Why blockchain still has potential for banks

Many financial institutions are looking to blockchain, the still-novel distributed ledger technology, as a means to create more efficient and less risky solutions to today’s—and tomorrow’s—challenges. By Karen Epper Hoffman It could be said that blockchain’s affiliation with cryptocurrency is both its greatest strength and its greatest weakness. But blockchain—a digital distributed ledger platform invented […]

Are your customers ready to bank by smartwatch?

Smart wearable devices have been on the rise in recent years. While only some banking functions may translate to these tiny, albeit advanced, devices, some community banks have already made the jump to the smartwatch. By Katie Kuehner-Hebert More and more people are using smartwatches for everyday tasks while on the go, but how many […]

Could AI work at your community bank?

No longer the stuff of science fiction, artificial intelligence and machine learning technology are now in use at community banks for a growing number of internal and customer-facing applications. By Karen Epper Hoffman • Illustrations by Mark Allen Miller Taking a page out of the show Black Mirror, coverage of today’s technology paints a picture […]

How automated lending can make your bank more efficient

A number of fintechs provide solutions that automate a portion of the lending process. The goal? To reduce labor-intensive back-office processes. These companies claim that this greater efficiency can help community banks grow revenue and, ultimately, improve customer service on the front end. By Mary Yerkes Community banks are looking for ways to stay competitive, […]

Community banks are matching customers with bankers

As technology brings more opportunities for personalization, customer expectations are changing. Today, some community banks are enhancing their relationship banking models by letting customers choose their own personal bankers. By Katie Kuehner-Hebert These days, many people opt to bank digitally instead of going into branches. But that doesn’t mean their experience has to be impersonal. This […]

Libra: What it means for community banks

When the social media titan announced that it is developing its own cryptocurrency, it shook the financial industry. But what is Facebook planning? How is Libra structured differently than the thousands of previous cryptos? And what are policymakers saying about Facebook’s plan to expand into currency? By Colleen Morrison With 2.41 billion monthly active users, […]

Can apps get customers to save?

Some community banks have partnered with fintechs specializing in ways to make saving easier for customers. Here are two community banks that are growing deposits by offering personal micro-saving services through different fintech partnerships. By William Atkinson As a growing community bank, $660 million-asset ChoiceOne Bank in Sparta, Mich., found that its primary challenge was maximizing […]

Why digital payments are exploding in popularity

In a short time, the ways customers make payments have changed alongside technology. But what are digital payments, exactly? And why is the U.S. digital payments market set for huge growth over the next few years? By Colleen Morrison By 2023, the value of the U.S. digital payments market will be an estimated $1.3 trillion. […]

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