Convenience is a growing desire from consumers everywhere. Across the world, people are using super apps to send messages, purchase tickets and, of course, bank online. What are they, and how can community banks stay on top of this trend?
AI can help solve customer pain points—but does it mean community banks will lose the personal touch they pride themselves on? As community bankers themselves tell us, the answer is no.
With consumer pressure to offer faster payments, community banks are considering how they can offer both open- and closed-loop payments platforms to deepen customer relationships.
Cryptocurrency is here to stay. As Wall Street gets involved, we look at some of the factors community banks should consider before they dive into the world of digital currencies.
Two community bankers share how creating the right innovation strategy includes several essential ingredients, from a bank’s core values to its customers to harnessing the technology to make it happen.
Social payments methods like Venmo and Cash App continue to grow in popularity, and the data is there to prove it, creating an opportunity to give customers what they want: 24/7 access to cashless, P2P and mobile transactions. So how do social payments fit in community banks’ long-term future?