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Technology can ease the complexity of regulatory compliance, but it pays to go into the buying process with your eyes open. By Cheryl Winokur Munk To say regulatory compliance is complicated and costly for banks is a no-brainer. In a recent study of the U.S. banking industry from Wolters Kluwer, 47% of respondents ranked manual […]
Community banks and fintechs are working together to boost internal efficiency and improve the customer experience. But good partnerships don’t just run like clockwork. They require close collaboration, risk-taking and the alignment of strategic visions. Here’s what some of these partnerships look like in reality. By Mary Yerkes Today’s banking industry is all about innovation. […]
Community banks can use geofencing to tailor their marketing efforts to specific audiences. Through targeted campaigns, bankers can find new customers or deepen their relationships with existing customers. By Katie Kuehner-Hebert It’s a bank marketer’s dream: getting the right message to the right person at the right time, says Jana Jurukovska, ICBA’s vice president of […]
No longer the stuff of science fiction, artificial intelligence and machine learning technology are now in use at community banks for a growing number of internal and customer-facing applications. By Karen Epper Hoffman • Illustrations by Mark Allen Miller Taking a page out of the show Black Mirror, coverage of today’s technology paints a picture […]
A number of fintechs provide solutions that automate a portion of the lending process. The goal? To reduce labor-intensive back-office processes. These companies claim that this greater efficiency can help community banks grow revenue and, ultimately, improve customer service on the front end. By Mary Yerkes Community banks are looking for ways to stay competitive, […]
As technology brings more opportunities for personalization, customer expectations are changing. Today, some community banks are enhancing their relationship banking models by letting customers choose their own personal bankers. By Katie Kuehner-Hebert These days, many people opt to bank digitally instead of going into branches. But that doesn’t mean their experience has to be impersonal. This […]