Harvesting Information

Through data, giving customers what they want By Don Hopper Is it possible for a community bank to predict which products and services its customers are likely to need—and when? Using insights from predictive customer analytics to forecast behaviors and preferences, community banks are now better able to identify ready-to-buy customers.

Service and Technology

Rethinking delivery channels in light of digital service options By Jim Trautwein Most community banks realize they have niches within their customer base. Appealing to the shifting preferences of empty-nesters, active families, an emerging younger population and a host of other diverse customers represents a tremendous opportunity for community banks to fine-tune their channel offerings […]

Chins Up!

These are the best of times for community bank technology By Art Gillis I have seen the worst of times because I joined the bank tech industry in 1969 during its formative stage. Back then, the CEO of a Rhode Island bank was building a holding company strategy that included beefing up the tech subsidiary […]

IT Chiefs to Top Boss

CIOs talk about bringing their expertise to executive suite By Ann Dee Allen Just as technology has rapidly evolved to encompass higher levels of complexity and sophistication, the role of chief information officer has expanded in kind. Community bank CIOs are now responsible for a wide variety of executive duties involving human resources and significant […]

Information Explosion

Big predictions for Big Data for community banks By Kelly Pike Department store conglomerate Target Brands Inc. knows when its female customers are pregnant long before they start buying cribs. Google Inc. was able to track the H1N1 flu in real-time using Internet search queries when the government couldn’t. Parole and sentencing decisions in some […]

Tech Transformations

Cloud computing and the community bank IT managers By Kevin Paugh Information technology at community banks is in the midst of one of the biggest changes in the last 20 years. In the middle of this transformational change is the bank IT manager, who is charged with making sure the bank’s technology works, is secure, […]

App Your Service

Three community bankers sketch their steps in successfully developing and launching mobile banking apps By Tam Harbert It’s no secret that smartphones are widely used: Just look around. Statistics support our everyday observations. More than half of all Americans use a smartphone, according to the Pew Research Center.

Traffic Report

Integrated teller and queue management systems that harness data for greater branch efficiencies By Jennifer J. Salopek Research has shown that branch transaction volumes have declined by 45 percent since 1992. Studies by Knowledge@Wharton, the industry research arm of the Wharton School of Business, have revealed that, as recently as 2011, 82 percent of consumers […]

Mobile Wallet Countdown

This banking and payments platform’s time will arrive—sooner or later By Nicole Swann This leaves community bankers to ponder when they should join the pursuit of consumers’ virtual pocketbooks. Proponents insist, however, that mobile wallets are not just another technology looking for a home, and that community banks need to be in the game or […]

Automating Loan Management

Using the right software to oversee the commercial credit monitoring process By Zubin P. Mehta While using a wrench to hammer in a nail may work some of the time, it will not work all the time. Especially, if it is a delicate job and you don’t want to risk bending the nail. So why […]