3 business payments trends to watch

Mobile transactions. Multichannel experiences. Heightened data privacy awareness. As consumers’ changing preferences prompt community banks to deliver new technologies, here are some of the top trends to keep your eye on.

Charles Potts: Back-office innovation

With so much emphasis placed on customer-facing products and technologies, innovating back-office operations can fall to the bottom of the priority list. ICBA sees things differently. We believe operations is the “engine” that drives every aspect of banking and, ultimately, the bottom line.

Specialization as a raison d’être

Adhering to a “relationships first” philosophy, a partnership between Live Oak Bank and an insurance provider produced a customized, complementary fit that raised the bar on both organizations’ business operations and customer relations.

Technology your remote and hybrid employees need

Remote and hybrid working was once the exception but, for some community bank employees, it’s now the norm. What technology is needed to keep remote workers productive, connected and, most of all, engaged?

How to create a seamless core conversion

Making the switch to a new core technology provider can be a daunting task, since many core relationships last years, if not decades. Faced with several transitional issues, here’s how these community banks gained support from their new providers to adapt to the change.

Charles Potts: Growing small business banking

We live in unprecedented times, filled with new challenges and opportunities for small businesses. Fortunately, community banks have greater access than ever before to advanced solutions and technologies to meet those needs.

Creative banking for the community’s benefit

An educational nonprofit struggled to find a financial backer for a series of projects to help low- to moderate-income communities. When the need resonated with BankPlus, an unbreakable partnership was formed, with some financially unorthodox and, ultimately, successful outcomes.

plug illustration

Charles Potts: Unlocking better customer connections

When assessing providers, keep in mind that there is no one-size-fits-all marketing solution. The beauty of innovation is that it comes in all shapes and sizes. Your marketing capabilities must fit your community bank and your customers.

Kathy Strasser of IncredibleBank

Can fintechs enhance your bank’s marketing campaign?

Customized, well-thought-out interactions—especially in the online banking space—are integral to wooing new customers and retaining existing ones. We asked several banking leaders how they’ve employed fintech to ramp up their marketing campaigns, hone their analytic strategies and gain new patrons in the process.

Kimberly Kirk and Kathryn Murph

Small solutions, big results

A digital office solutions provider needed critical support with its daily processes in the wake of the pandemic. When major financial institutions proved ineffective, a Georgia community bank stepped up to the plate with its own accessible blend of virtual and tech resources.