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ICBA’s 2020/21 executive committee: The future’s bright

ICBA’s 2020/21 executive committee: The future’s bright

The 2020/21 ICBA executive committee is chock-full of experienced, ambitious and inspired community bankers. From reining in credit unions to championing the SAFE Banking Act, they’ll be leading the charge this year to make sure community banks can flourish. We asked them about their priorities—and what they’d be if they weren’t community bankers. By Molly […]

Crowd of customers illustration

How to get and keep new customers

Customers have more choices than ever about where and how to do their banking. Community banks must find the right ways to engage them if they want to win and retain their loyalty. Here are the strategies that are working for several community banks. By Robert Lerose • Illustrations by Priya Mistry Thanks to new […]

Inside of a branch

These community banks are betting on branches

Even as customers embrace and expect digital banking services, community bank branches are not just surviving but thriving. We hear from five banks betting on branches. By William Atkinson There’s no doubt that the role of brick and mortar is changing in the community banking industry. But Independent Banker’s 2020 Community Bank CEO Outlook survey […]

Abacus and arrows

What you can do now to prepare for CECL

Community banks won’t have to implement current expected credit losses, or CECL, standards until 2023, but it’s never too early to start getting ready. Here’s what industry experts say you should know about preparing for CECL. By Kelly Pike Many community banks have been granted a reprieve from implementing current expected credit losses (CECL) accounting […]

Noah Wilcox

How Noah Wilcox fell in love with community banking

Despite being born into a family of community bankers, it took time for Noah Wilcox of Grand Rapids State Bank and Minnesota Lakes Bank to embrace the industry. But after discovering the impact community banks can have on their customers’ lives, he was a convert. Today, ICBA’s incoming chairman is all in on the community […]

Cybersecurity illustration

Cybersecurity is everyone’s job. What’s your role?

One-quarter of all malware intrusions are aimed at financial institutions, according to a 2019 IntSights report. But, increasingly, banks are finding that throwing money and technology at the problem, especially in the form of isolated IT security efforts, isn’t enough to solve it. By Karen Epper Hoffman “Cybersecurity is an enterprise-wide concern, because cybercriminals need […]

Heart illustration

How your bank can build a brand with purpose

By definition, community banks do good work in their communities. Whether it’s donating to charities or having staff volunteer, community banks find outlets for giving back. But today’s customers expect more from businesses. They want businesses to be actively engaged in social issues, too. Here’s how several community banks are making their missions part of […]

Diana Kander

Diana Kander: Success takes more than a poker face

Diana Kander likens business to poker. Success means staying curious, covering your blind spots and taking risks. The bestselling author and ICBA LIVE 2020 general session speaker says these are key strategies for innovating, problem-solving and future-proofing your community bank. By Eric Best Curious about what it takes to be a successful entrepreneur? Try watching […]

Community banks make banking magic in Orlando

With 1,500 people moving there every week—and stellar job growth over the past four years—the Orlando, Fla., metro features a competitive banking environment where the opportunities are open for enterprising community banks. By Bridget McCrea | Illustrations by James Taylor Orlando, Fla., is well-known for its warm climate, short drive to the beach and one […]

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