Consumer articles

Defining Future Mortgages

Defining Future Mortgages

While including measures benefiting community banks, the CFPB’s ability-to-repay rules are a major step in defining the future of home finance By Elizabeth Eurgubian and Ron Haynie Community banks gained significant accommodations in the Consumer Financial Protection Bureau’s ability-to-repay qualified mortgage rule issued in January, the first of several mortgage rules that will determine the […]

Grievances and Grumblings

Effectively managing consumer complaints as an elevated compliance requirement By Mary Thorson Customer complaints—and customer compliments—have always been valuable sources of feedback, allowing businesses to improve their products and service. With the Consumer Financial Protection Bureau’s emphasis on ensuring that financial service providers respond swiftly and fairly to customer complaints, complaint management has become a […]

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