How your bank should handle consumer complaints Nov 01st 2019 12:11am on Consumer, Focus, Regulation & Compliance How your bank should handle consumer complaints Nov 01st 2019 12:11am on Consumer, Focus, Regulation & Compliance It’s important for community banks to understand and respond to customer complaints. But what should a complaint program include, and how might complaint data be an opportunity to improve your bank’s level of service? By Mary Thorson Wright The ways that community banks process complaints invites the interest of examiners, and with good reason. Complaints […]
7 ways to keep your website ADA compliant Aug 01st 2019 12:08am on Consumer, Focus, Regulation & Compliance Is your community bank’s website accessible to people with disabilities? Here’s how to enhance the online banking experience for all of your customers.
Focus: The Right to Financial Privacy Act Feb 27th 2018 12:02am on Consumer, Focus, Regulation & Compliance What community bankers need to know about protecting and disclosing customers’ financial records.
Adverse action notices: How many is too many? Jan 30th 2018 12:01am on Consumer, Regulation & Compliance, slide How to provide meaningful feedback to customers while meeting compliance requirements.
Defensive Moves Jul 29th 2016 12:07am on Consumer, Focus, Regulation & Compliance What you need to know about Military Lending Act compliance
‘We the People’ May 25th 2016 12:05am on Consumer, Industry Insight, Regulation & Compliance, slide, Washington Watch A federal court questions the CFPB’s actions and constitutionality
Placating Eeyore Feb 25th 2016 12:02am on Compliance Corner, Consumer, Departments & Columns, Focus, Regulation & Compliance Three steps to strengthen your bank’s customer complaint management
Diversity Police Jan 27th 2016 12:01am on Compliance Corner, Consumer, Departments & Columns, Focus, Regulation & Compliance New inclusion and anti-discrimination regulations kick in
