Consumer articles

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3 ways to protect your bank’s customer data

3 ways to protect your bank’s customer data

Community banks collect more customer data than ever before. A data security plan will ensure this valuable information is kept safe from hackers. By Mary Thorson Wright It’s a robbery that no security camera, armed guard or time-locked vault can prevent. The perpetrators are hiding behind the computer screen, and their weapons are sophisticated and […]

How your bank should handle consumer complaints

It’s important for community banks to understand and respond to customer complaints. But what should a complaint program include, and how might complaint data be an opportunity to improve your bank’s level of service? By Mary Thorson Wright The ways that community banks process complaints invites the interest of examiners, and with good reason. Complaints […]

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