3 ways to improve your customers’ overdraft experience Jul 31st 2020 08:07am on Commercial/Business, Consumer, Experts, Other / Payments, Payments, People & Banks, Products & Services, Regulation & Compliance, Sponsored, Technology 3 ways to improve your customers’ overdraft experience Jul 31st 2020 08:07am on Commercial/Business, Consumer, Experts, Other / Payments, Payments, People & Banks, Products & Services, Regulation & Compliance, Sponsored, Technology SPONSORED | Make sure your customers have a 5 star overdraft experience. Customers shouldn’t have to worry about whether their transaction will be covered. A reliable overdraft service should be easy to understand and easy to access. Here are 3 ways to ensure successful outcomes and improve overall growth for your bank.
Preventing and detecting mortgage fraud Apr 01st 2020 12:04am on Consumer, Focus, Lending, Mortgage, Regulation & Compliance Many compliance functions are needed to detect mortgage fraud, from FACTA and FCRA to the SAFE Act. Here’s a look at the requirements. By Mary Thorson-Wright Mortgage fraud criminals scheme to separate people from their money (fraud for profit) or to obtain housing (fraud for property). The FBI, which routinely investigates incidents of fraud, defines […]
3 ways to protect your bank’s customer data Feb 01st 2020 12:02am on Consumer, Focus, Fraud, Regulation & Compliance, Technology Community banks collect more customer data than ever before. A data security plan will ensure this valuable information is kept safe from hackers. By Mary Thorson Wright It’s a robbery that no security camera, armed guard or time-locked vault can prevent. The perpetrators are hiding behind the computer screen, and their weapons are sophisticated and […]
How your bank should handle consumer complaints Nov 01st 2019 12:11am on Consumer, Focus, Regulation & Compliance It’s important for community banks to understand and respond to customer complaints. But what should a complaint program include, and how might complaint data be an opportunity to improve your bank’s level of service? By Mary Thorson Wright The ways that community banks process complaints invites the interest of examiners, and with good reason. Complaints […]
7 ways to keep your website ADA compliant Aug 01st 2019 12:08am on Consumer, Focus, Regulation & Compliance Is your community bank’s website accessible to people with disabilities? Here’s how to enhance the online banking experience for all of your customers.
Focus: The Right to Financial Privacy Act Feb 27th 2018 12:02am on Consumer, Focus, Regulation & Compliance What community bankers need to know about protecting and disclosing customers’ financial records.
Adverse action notices: How many is too many? Jan 30th 2018 12:01am on Consumer, Regulation & Compliance, slide How to provide meaningful feedback to customers while meeting compliance requirements.
Defensive Moves Jul 29th 2016 12:07am on Consumer, Focus, Regulation & Compliance What you need to know about Military Lending Act compliance
‘We the People’ May 25th 2016 12:05am on Consumer, Industry Insight, Regulation & Compliance, slide, Washington Watch A federal court questions the CFPB’s actions and constitutionality
