Consumer articles

3 ways to improve your customers’ overdraft experience

3 ways to improve your customers’ overdraft experience

SPONSORED | Make sure your customers have a 5 star overdraft experience.
Customers shouldn’t have to worry about whether their transaction will be covered. A reliable overdraft service should be easy to understand and easy to access. Here are 3 ways to ensure successful outcomes and improve overall growth for your bank.

A house of cards

Preventing and detecting mortgage fraud

Many compliance functions are needed to detect mortgage fraud, from FACTA and FCRA to the SAFE Act. Here’s a look at the requirements. By Mary Thorson-Wright Mortgage fraud criminals scheme to separate people from their money (fraud for profit) or to obtain housing (fraud for property). The FBI, which routinely investigates incidents of fraud, defines […]

a guard at buckingham palace

3 ways to protect your bank’s customer data

Community banks collect more customer data than ever before. A data security plan will ensure this valuable information is kept safe from hackers. By Mary Thorson Wright It’s a robbery that no security camera, armed guard or time-locked vault can prevent. The perpetrators are hiding behind the computer screen, and their weapons are sophisticated and […]

How your bank should handle consumer complaints

It’s important for community banks to understand and respond to customer complaints. But what should a complaint program include, and how might complaint data be an opportunity to improve your bank’s level of service? By Mary Thorson Wright The ways that community banks process complaints invites the interest of examiners, and with good reason. Complaints […]

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