Retail articles

Are your customers ready to bank by smartwatch?

Are your customers ready to bank by smartwatch?

Smart wearable devices have been on the rise in recent years. While only some banking functions may translate to these tiny, albeit advanced, devices, some community banks have already made the jump to the smartwatch. By Katie Kuehner-Hebert More and more people are using smartwatches for everyday tasks while on the go, but how many […]

Can apps get customers to save?

Some community banks have partnered with fintechs specializing in ways to make saving easier for customers. Here are two community banks that are growing deposits by offering personal micro-saving services through different fintech partnerships. By William Atkinson As a growing community bank, $660 million-asset ChoiceOne Bank in Sparta, Mich., found that its primary challenge was maximizing […]

Wealth management services that millennials want

As millennials near 30 or even 40, they’re becoming prime targets for financial planning and wealth management services. Here’s how some community banks are offering engaging wealth management services tailored to the needs of these digital natives. By Cheryl Winokur Munk Community banks realize that they need to attract millennials to thrive. That’s a given. […]

Protect your bank from remote deposit capture risks

Despite the newest bells and whistles of today’s banking industry, checks remain a common part of the customer experience, and remote deposit capture (RDC) has followed. What risk management strategies should banks consider when offering this convenient service? By Colleen Morrison According to the most recent Federal Reserve Payments Study, there were 19.4 billion checks […]

Top tips: wealth management services

As community banks face increasing competition from larger banks and fintech providers, it makes sense to explore new revenue streams. Wealth management services can be a way to attract new customers and deepen relationships with existing ones. Here, we speak to three banks that have offered these services for a number of years—and, in one case, for decades.

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