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How to rebuild your back office for Gen Z

How to rebuild your back office for Gen Z

Generation Z has arrived. They’re hitting the age when they’re getting jobs, opening bank accounts and making major life decisions. But their tech-savvy and customer service‑oriented expectations for businesses may strain many banks’ back offices. Here’s how community banks are evolving their operations to keep up. By Susan Thomas Springer ■ Illustrations by Daniel Hertzberg […]

How OceanFirst Bank retained clients by connecting

At the heart of the retention strategy at OceanFirst Bank in Toms River, N.J., is high-touch customer service coupled with an active staff training program. By Judith Sears Name: OceanFirst Bank Assets: $8 billion Location: Toms River, N.J. OceanFirst Bank has created a high-tech, high-touch customer service culture that is nimbly navigating consumers’ changing expectations of […]

WEBINAR: New Expectations for Q Factors with CECL

SPONSORED WEBINAR | In this webinar, presented by PCBB’s Janet Leung, you will gain an understanding of Q Factors with CECL. Learn how they need to be applied; how they vary based on the complexity of a loan portfolio and your chosen model and how different statistical approaches justify qualitative adjustments. In addition, receive insights on the AICPAs recently released guidelines for auditing CECL.

Five steps to building an effective deposit strategy plan

Provided by Detalus | Building an effective deposit strategy plan is an integral tool to acquiring new, and retaining existing, deposits. It is more than a mere strategy exercise. The plan should be looked at as a working blueprint for achieving your bank’s goals for deposit mix and funding sources, as set by your asset liability committee (ALCO). Here are the five steps for designing, organizing and implementing a results-oriented plan.

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