Operations & Management articles

farmers market illlustration

Member Benefits: ICBA updates BankLocally.org

Member Benefits: ICBA updates BankLocally.org

ICBA’s relaunched Bank Locally landing page serves as a hub of resources, customer testimonials and other content for small business owners and entrepreneurs interested in making the switch to a local community bank. It’s another way ICBA is furthering its mission to create and promote an environment where community banks flourish.

Williamstown Bank lobby

Community bank branches are evolving

Many community banks were already rethinking the role of their branches when COVID-19 forced them to interact with customers in new and increasingly digital ways. But rather than buck physical banking trends, industry experts say the pandemic is furthering existing evolutions in how customers use branches, especially for complex financial services.

CFO Roundtable participants

CFOs on how to account for the year’s uncertainty

The Paycheck Protection Program (PPP) has been a lifesaver for many U.S. businesses during the COVID-19 pandemic, but it’s also required many community banks to make significant adjustments with respect to business practices, roles, budgeting and projections. We spoke to several chief financial officers and other community bank executives about how they are handling these changes.