Operations & Management articles

Field Notes: Paul Aguggia, Kearny Bank

I have had the privilege to be part of a merger process from different vantage points: on the sell side, as legal adviser, and then as community bank chairman and CEO. I can safely say that a merger process is anything but linear. You can expect each stage—pre-discussions, negotiations, post-signing and pre-closing—to be accompanied by

Is bigger always better?

Community banks are under pressure to acquire or be acquired to reach greater scale, deal with growing compliance costs and stay competitive in a fierce market. But is merging always the right thing to do for a bank and its customers?

5 ways to boost your customer experience strategy

User-experience maestros like Amazon and Facebook may soon enter the retail banking space. Take a page from their collective playbook to keep your customers loyal for life. By Chuck Green Twenty percent of bank customers are “digital-only” users, preferring to prospect and purchase online, according to the Accenture Global Consumer Pulse Research study. Different consumers

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