No Magic 8 Ball could have predicted the year community banks had in 2020. What will 2021 bring? Independent Banker’s annual Community Bank CEO Outlook survey asked bank executives how they plan to move their institutions forward this year, from growing revenue to boosting marketing. The results of this year’s survey show a very different set of challenges—and opportunities—for industry leaders.

Based on anonymous employee surveys, our Best Community Banks to Work For awards recognize community banks whose workplaces have not only endured 2020’s challenges but gone above and beyond.