Operations & Management articles

Taking care of your bank’s most precious business resource — your employees

Taking care of your bank’s most precious business resource — your employees

SPONSORED | Developing strategies that maintain a strong safety culture with an emphasis on health and engagement can help a bank attract and retain talent. Learn how your bank can better support and manage its workforce with Travelers.

bowl of healthy food

Should community banks provide wellness benefits?

Businesses in every sector offer wellness benefits to employees, but what these programs look like and what they entail is unique to each organization. Some community banks are now using these added benefits to cut costs, attract talent or simply invest in their employees. By Elizabeth Judd If your community bank offers its employees free […]

woman handing out ice cream treats to kids

The Murray Bank: The sweetest bank in town

Residents of Murray, Ky., are screaming for ice cream because of their town’s community bank. The Murray Bank’s Ice Cream Machine gets employees out in the community to hand out sweet treats and put a smile on people’s faces, one cone at a time. By Roshan McArthur Two years ago, Tim Stark, vice president of […]

HSAs could boost your community bank’s deposits

Health savings accounts have become more than a savvy way to fund healthcare. For community banks, they’re a way to help customers thrive financially and in life. By Katie Kuehner-Hebert Community banks that offer health savings accounts, or HSAs, can tout more than the immediate benefit of using the funds tax-free to pay for healthcare […]

Community Bank CEO Outlook 2020: How your peers plan to grow

Independent Banker’s Community Bank CEO Outlook survey asked community bank leaders how they plan to grow their institutions this year. The results of this year’s survey reveal what community bankers have planned for 2020, from adopting new technology to growing deposits. By Kelly Pike, Illustrations by Edu Fuentes Ask any self-help guru, and they’ll tell […]

How OceanFirst Bank retained clients by connecting

At the heart of the retention strategy at OceanFirst Bank in Toms River, N.J., is high-touch customer service coupled with an active staff training program. By Judith Sears Name: OceanFirst Bank Assets: $8 billion Location: Toms River, N.J. OceanFirst Bank has created a high-tech, high-touch customer service culture that is nimbly navigating consumers’ changing expectations of […]

The Best Community Banks to Work For 2019

Ninety-eight percent. That’s the percentage of community bank employees who would recommend their employer to others. In a tight labor market, that number is something to shout about—so we are. Based on anonymous employee responses, our first-ever Best Community Banks to Work For awards recognize banks that have built exceptional work experiences for their employees. […]

Workplace trends you need to know

Workplaces across industries are evolving to stay competitive and attract talent despite record low unemployment and rapid technological change. How are community banks rising to the challenge? By Judith Sears Two important factors will be major influences on workplaces in 2020: technology and a tight labor market. The competitive labor market is making it imperative […]

WEBINAR: New Expectations for Q Factors with CECL

SPONSORED WEBINAR | In this webinar, presented by PCBB’s Janet Leung, you will gain an understanding of Q Factors with CECL. Learn how they need to be applied; how they vary based on the complexity of a loan portfolio and your chosen model and how different statistical approaches justify qualitative adjustments. In addition, receive insights on the AICPAs recently released guidelines for auditing CECL.

Oregon Community Bank is built on feedback

Senior management at Oregon Community Bank lead with the aid of ideas and comments they’ve collected from staff. These efforts have led the community bank to explore new initiatives and to grow significantly. By William Atkinson Name: Oregon Community Bank Assets: $520 million Location: Oregon, Wis. While many community banks form strategy through discussions in executive meetings, […]

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