Operations & Management articles

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Why succession planning is key to bank independence

Why succession planning is key to bank independence

Independence is at the heart of many community banks’ ethos, but how do community bankers embed this core value into their strategic planning? Here are three critical strategies that use succession planning and board management to maintain independence. By Colleen Morrison Independence is on everyone’s mind this month, so, too, should the importance of independence […]

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How to optimize your bank’s D&O insurance

Directors and officers (D&O) liability insurance is a must-have risk mitigation tool for banks regardless of their asset size or geography. Here’s what community banks and bankers can do to make sure they’re covered. By Susan Thomas Springer Wherever we are in the economy cycle, the need for directors and officers liability insurance is a constant. […]

Using board portals to expedite loan approvals

SPONSORED | With comprehensive features that help senior management and lending officers organize, track, review and approve loans, board portals improve customer experience, keep the loan pipeline at capacity and help approve new loans faster than ever.

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How to rebuild your back office for Gen Z

Generation Z has arrived. They’re hitting the age when they’re getting jobs, opening bank accounts and making major life decisions. But their tech-savvy and customer service‑oriented expectations for businesses may strain many banks’ back offices. Here’s how community banks are evolving their operations to keep up. By Susan Thomas Springer ■ Illustrations by Daniel Hertzberg […]

How to connect with talent in smaller markets

Most community banks serving rural communities and small towns understand that recruiting talent, especially young people, is important. However, given low unemployment and limited recruiting budgets, finding the right people can be easier said than done. Here’s how several community banks are finding superstar hires outside of the big cities. By William Atkinson With record-low […]

Inside of a branch

These community banks are betting on branches

Even as customers embrace and expect digital banking services, community bank branches are not just surviving but thriving. We hear from five banks betting on branches. By William Atkinson There’s no doubt that the role of brick and mortar is changing in the community banking industry. But Independent Banker’s 2020 Community Bank CEO Outlook survey […]

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What you can do now to prepare for CECL

Community banks won’t have to implement current expected credit losses, or CECL, standards until 2023, but it’s never too early to start getting ready. Here’s what industry experts say you should know about preparing for CECL. By Kelly Pike Many community banks have been granted a reprieve from implementing current expected credit losses (CECL) accounting […]

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How your bank can build a brand with purpose

By definition, community banks do good work in their communities. Whether it’s donating to charities or having staff volunteer, community banks find outlets for giving back. But today’s customers expect more from businesses. They want businesses to be actively engaged in social issues, too. Here’s how several community banks are making their missions part of […]