Hallmarks of stellar customer service across industries

Good customer service is good customer service, no matter the industry. Consumers build their customer service expectations based on their best—and worst—experiences, whether it’s with a grocery store or an online retailer. So, what lessons in innovative customer service can community banks learn from companies in other industries?

Why going public is still an option

In recent years, some community banks have made the decision to go public as part of their strategy for growth. In 2020, however, COVID-19 cast uncertainty over the market. But experts, including community bankers who recently made the decision to go public, say community banks should chart their own path for growth.

What to look for in board management software

SPONSORED | Board management software is an environment for administrators and board directors to access meeting materials, communicate with each other and execute responsibilities. Know what to look for in a vendor and download the Board Management Software Vendor Comparison Worksheet.

How to respond to an unsolicited offer

While they’re rare, community banks should understand their duties when receiving an unsolicited acquisition offer. But how should your community bank respond to one? By Beth Mattson-Teig Banks hungry for growth are looking to mergers and acquisitions as a quick way to scale up operations and expand into new markets. The competitive marketplace is even […]

Why family succession planning comes down to communication

Family ownership is a hallmark of many long-running community banks, but leaders must navigate the often delicate matters of succession and board planning with loved ones. Establishing responsible corporate governance and knowing how to deal with awkward conversations can help growth-oriented banks manage family issues effectively.

A Buyback Boost

To boost shareholder value, Community First Bank of Indiana bought back some of its circulating stock