Corporate Goverance articles

Hallmarks of stellar customer service across industries

Hallmarks of stellar customer service across industries

Good customer service is good customer service, no matter the industry. Consumers build their customer service expectations based on their best—and worst—experiences, whether it’s with a grocery store or an online retailer. So, what lessons in innovative customer service can community banks learn from companies in other industries?

How to respond to an unsolicited offer

While they’re rare, community banks should understand their duties when receiving an unsolicited acquisition offer. But how should your community bank respond to one? By Beth Mattson-Teig Banks hungry for growth are looking to mergers and acquisitions as a quick way to scale up operations and expand into new markets. The competitive marketplace is even […]

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