Hallmarks of stellar customer service across industries May 01st 2021 12:05am on Corporate Goverance, Leadership, Operations & Management, Retail, slide Hallmarks of stellar customer service across industries May 01st 2021 12:05am on Corporate Goverance, Leadership, Operations & Management, Retail, slide Good customer service is good customer service, no matter the industry. Consumers build their customer service expectations based on their best—and worst—experiences, whether it’s with a grocery store or an online retailer. So, what lessons in innovative customer service can community banks learn from companies in other industries?
Why going public is still an option Jan 04th 2021 04:01pm on Banks, Corporate Goverance, Industry Insight, Leadership, slide In recent years, some community banks have made the decision to go public as part of their strategy for growth. In 2020, however, COVID-19 cast uncertainty over the market. But experts, including community bankers who recently made the decision to go public, say community banks should chart their own path for growth.
What to look for in board management software Jan 03rd 2020 03:01pm on Boardroom Issues, Corporate Goverance, Experts, Leadership, Management & Boardroom, Software, Sponsored, Tech SPONSORED | Board management software is an environment for administrators and board directors to access meeting materials, communicate with each other and execute responsibilities. Know what to look for in a vendor and download the Board Management Software Vendor Comparison Worksheet.
How to respond to an unsolicited offer Sep 01st 2019 12:09am on Corporate Goverance, Focus, Leadership While they’re rare, community banks should understand their duties when receiving an unsolicited acquisition offer. But how should your community bank respond to one? By Beth Mattson-Teig Banks hungry for growth are looking to mergers and acquisitions as a quick way to scale up operations and expand into new markets. The competitive marketplace is even […]
Why family succession planning comes down to communication Jul 01st 2019 12:07am on Corporate Goverance, Industry Insight, Leadership, People, slide Family ownership is a hallmark of many long-running community banks, but leaders must navigate the often delicate matters of succession and board planning with loved ones. Establishing responsible corporate governance and knowing how to deal with awkward conversations can help growth-oriented banks manage family issues effectively.
Stock Buyback Dec 22nd 2014 10:12am on Corporate Goverance, Leadership The potential advantages of stock repurchases
A Buyback Boost Dec 22nd 2014 10:12am on Corporate Goverance, Indie Banker, Leadership To boost shareholder value, Community First Bank of Indiana bought back some of its circulating stock
