Humans are social creatures, and meetings are a great way of bringing us together to brainstorm, solve problems and sharpen ideas. Managing a meeting effectively, however, has become something of a lost art, especially in today’s increasingly virtual work environment.
Make sure you’re prepared for personnel issues
Like any business, community banks run into scenarios involving disciplining or even letting go of employees due to errors or inappropriate workplace behavior. Here’s what experts say to do in these often difficult situations, while also staying compliant.
Creating a lasting legacy
Points West Community Bank’s 115 Years of Grit campaign aims to recognize the family-owned bank’s deep roots in its community.
Hallmarks of stellar customer service across industries
Good customer service is good customer service, no matter the industry. Consumers build their customer service expectations based on their best—and worst—experiences, whether it’s with a grocery store or an online retailer. So, what lessons in innovative customer service can community banks learn from companies in other industries?
Lindsay LaNore: The art of presentation
Making a presentation live on stage—or even on Zoom—can be nerve-racking. As a leader, heading up meetings and giving presentations is an essential part of your role. Here are a few ways to make the best of your time in the spotlight.
ICBA’s 2021/22 executive committee: Close the distance
The 2021/22 ICBA executive committee understands that community banks are at a turning point due to changing customer expectations and the ongoing effects of the COVID-19 pandemic. They tell us why technology and grassroots advocacy are critical to a thriving industry.
Is recovery on the horizon for small businesses?
The pandemic has put many small businesses through a gauntlet of challenges. Some have relied on their relationships with community banks to stay open, keep employees or maintain growth. While some sectors of the economy are still struggling, the vaccination rollout means many small businesses are planning for a swift recovery thanks to their ingenuity and perseverance—and help from community banks.
How 4 community banks came through for customers
The past year has put community banks’ local missions to the test, and they came through with flying colors. In the spirit of Community Banking Month, here are stories from several community banks that did what they do best: help customers and communities in need. Be prepared to be inspired.
