Category: From the President & CEO

While there’s no cyber or data security silver bullet, by bringing the theoretical into a true banking environment, we can begin to establish action plans that speak to real-world attacks.

Community banks stand out in today’s financial services space because our business model depends on an ecosystem where the bank only benefits when customers do.

For hundreds of years, community banks have stood strong, adapting to market changes and evolving to serve our communities. Through industry highs and lows, community banks have risen on a foundation of relationship banking and thoughtful preparation.

Loan providers are multiplying, and we cannot underestimate the need for a frictionless loan, one that removes hoops for our customers and feels simple, efficient and effective.

Healthy debate helps us achieve an outcome where we’re all pushed to think beyond what might be readily in front of us.

Everything feeds into the customer experience, and that ability to meet and exceed customer expectations is what distinguishes us as community bankers.

This Community Banking Month, I invite you to try something new to spread your story. Share a new development, community project or initiative.

In a world that’s so full of noise, the story we’re telling is compelling and resonates with our customers, because it’s one of work centered around human connection, care and community.

It’s hard to put my finger on exactly what makes ICBA LIVE so special, but I believe it is in a shared sense of purpose that arises whenever community bankers convene.

A spirit of innovation and can-do attitude will serve you well this year, helping you remain ahead of the curve and address issues that arise.