Ponce Bank has brought banking services to minority neighborhoods in the Bronx and greater New York City for more than six decades with a clear focus on community investment.
Educated customers form stronger relationships with their community banks. They are more likely to repay loans, live within their means and maintain higher balances.
Building trust in your institution has a lot to do with technology, from implementing strong data security practices to humanizing your online customer interactions.
Many community banks don’t offer their customers investment advice or brokerage services but contracting with a third party could bring opportunities to deepen relationships with existing customers.
The vice president, loan officer and lending services administrator at $414 million-asset Shamrock Bank in Coalgate, Okla., has showed livestock since the fourth grade, a hobby that she now continues with her family.
[There is a] need for strong voices to weigh in on how new regulation will affect our communities and the customers we serve.
ICBA’s National Community Bank Service Award winners for 2021 demonstrate that when their local areas need support, community banks are there with innovative, compassionate and thoughtful responses.