Is it time for a vendor management platform? Dec 01st 2020 12:12am on Commercial, Focus, General, Operations & Management, Products & Services, Retail Is it time for a vendor management platform? Dec 01st 2020 12:12am on Commercial, Focus, General, Operations & Management, Products & Services, Retail As community bankers, wearing several hats is just part of the job. But, with community banks having more vendor relationships than ever, when is vendor management a task better outsourced to a third-party system? Here are questions to ask yourself.
Why your loyalty program may need a revamp Dec 01st 2020 12:12am on Focus, General, Industry Insight, Marketing & Sales, Operations & Management, Products & Services, Retail Traditional loyalty program benefits like travel and dining out don’t seem so appealing in the era of COVID-19. Some community banks are rethinking the kinds of rewards that will convince customers to stick around.
The year’s compliance challenges you need to know Dec 01st 2020 12:12am on Focus, General, Regulation & Compliance While the Paycheck Protection Program and COVID-19 rightly dominated much of community banks’ attention this year, 2020 still brought some regulatory changes.
The case for why businesses need faster payments Nov 01st 2020 12:11am on Focus, Other / Payments, Products & Services, Retail, Technology While the data shows that businesses still largely rely on traditional payment methods, many financial professionals believe faster payments boast huge benefits to business customers. Here’s how businesses could put them to good use.
From redlining to modernization: A CRA overview Nov 01st 2020 12:11am on Advocacy & Policy, Focus, General, Regulation & Compliance, Regulation / Compliance The Community Reinvestment Act was designed to stop redlining, the impact of which is still felt in metro areas today. We look at the past and current CRA, including upcoming revisions from regulators.
How to optimize your next email campaign Nov 01st 2020 12:11am on Focus, Marketing, Membership Email is the cornerstone of many organizations’ marketing programs. Here’s how community banks can create engaging emails that customers will want to open, read and respond to.
COVID-19 is accelerating commercial loan automation Nov 01st 2020 12:11am on Business, Focus, Lending, Software, Technology The huge surge in Paycheck Protection Program applications caused many community banks to adopt new technology to speed up their commercial loan processes. Rather than being temporary measures, these solutions may stick around for the long term.
How the pandemic is affecting risk management Nov 01st 2020 12:11am on Focus, General, Regulation & Compliance Because of the pandemic, experts say stress testing loan portfolios is more important than ever. But COVID-19 has changed risk management, and regulators are making accommodations amid the crisis.
Looking at fintechs? Here’s how to partner better Nov 01st 2020 12:11am on Focus, Products & Services, Retail, Software, Technology Navigating a new vendor relationship isn’t always easy, but what if the company is a startup like many fintechs? Fortunately, the process for community banks looking to partner with or utilize fintechs is not too different than working with traditional vendors.
Is a robo-advisor right for your bank? Oct 01st 2020 12:10am on Focus, Products & Services, Retail, Software, Technology Robo-advisory can be a cost-effective way for banks to enhance their wealth management and investing services. Community banks and vendors say that, with proper planning, these partnerships can generate noninterest income and bolster customer loyalty while maintaining high-touch service.
