Stealthy shopping for better service

While most of Alpine Bank’s in-lobby “shops” are carried out here at its Glenwood Springs branch, the program also has an online element. It’s no secret why Alpine Bank’s mystery shopper program has helped the community bank meet and exceed customer expectations over the past two decades. By William Atkinson Name: Alpine Bank Assets: $6.4 billion […]

Fighting fire with funding

In the wake of the devastating Dixie Fire in northeastern California, Plumas Bank partnered with a local community foundation, forming the Dixie Fire Fund with a $50,000 bank donation. Since then, Plumas Bank has helped raise hundreds of thousands of dollars more for ongoing relief efforts.

Specialization as a raison d’être

Adhering to a “relationships first” philosophy, a partnership between Live Oak Bank and an insurance provider produced a customized, complementary fit that raised the bar on both organizations’ business operations and customer relations.

Justin Kitzinger

Out of Office: Justin Kitzinger

Justin Kitzinger, a private banking officer at $6 billion-asset Bankers Trust in Des Moines, Iowa, dedicates 200 hours each year to volunteer firefighting.

Julieann Thurlow

A community bank-fueled payments rail

A secure, open-loop, cost-saving, customer-accessible, multiplatform P2P payments network might sound too good to be true, but community bank consortium Alloy Labs Alliance hopes to achieve just that with the CHUCK payment rail.

First Kentucky Banks

Kentucky banks stand tall

After a historic tornado rocked western Kentucky last December, a host of community banks banded together in the spirit of generosity, using their financial power to start relief funds and bolster rescue efforts for local victims.

Creative banking for the community’s benefit

An educational nonprofit struggled to find a financial backer for a series of projects to help low- to moderate-income communities. When the need resonated with BankPlus, an unbreakable partnership was formed, with some financially unorthodox and, ultimately, successful outcomes.

Eric Andrews

Out of Office: Eric Andrews

The chief credit officer of $1.4 billion-asset Gorham Savings Bank in Gorham, Maine, has had a passion for drumming since the fourth grade. Today, he has his own jazz quartet and plays in a 17-piece big band.

Keith and Michell Ventris

Out of Office: Keith Ventris

In September 2021, the president of $194 million-asset Oklahoma Bank and Trust and his wife, Michelle, brought new life to an abandoned building by reopening it as Split Decision, a bowling alley and axe‑throwing facility in Clinton, Okla.

Kimberly Kirk and Kathryn Murph

Small solutions, big results

A digital office solutions provider needed critical support with its daily processes in the wake of the pandemic. When major financial institutions proved ineffective, a Georgia community bank stepped up to the plate with its own accessible blend of virtual and tech resources.