Community banks collect more customer data than ever before. A data security plan will ensure this valuable information is kept safe from hackers. By Mary Thorson Wright It’s a robbery that no security camera, armed guard or time-locked vault can prevent. The perpetrators are hiding behind the computer screen, and their weapons are sophisticated and […]
It’s important for community banks to understand and respond to customer complaints. But what should a complaint program include, and how might complaint data be an opportunity to improve your bank’s level of service? By Mary Thorson Wright The ways that community banks process complaints invites the interest of examiners, and with good reason. Complaints […]
Is your community bank’s website accessible to people with disabilities? Here’s how to enhance the online banking experience for all of your customers.
What community bankers need to know about protecting and disclosing customers’ financial records.
How to provide meaningful feedback to customers while meeting compliance requirements.
What you need to know about Military Lending Act compliance
A federal court questions the CFPB’s actions and constitutionality
Three steps to strengthen your bank’s customer complaint management
