ICBA’s online training, in line with the Americans with Disabilities Act, helps your community bank better accommodate customers with disabilities.
Category: Consumer
What to know about updated FDIC insurance guidelines
New community bank guidelines originated here at the Federal Deposit Insurance Corporation (FDIC) headquarters in Washington, D.C.
Ways to detect and prevent money mules
The number of money mule schemes affecting community banks is increasing, in part because of the pandemic. Here’s how two community banks are protecting their customers from falling victim to fraud.
How your bank can attract and keep diverse talent
Community banks are close to the areas they serve, so it follows that having a diverse workforce that’s representative of their communities would be part of their mission. But doing so often requires a conscious effort to attract talent of various backgrounds.
The overdraft regulations that you need to know
This past year, the Consumer Financial Protection Bureau (CFPB) fined a national bank for misinforming its accountholders about its overdraft services fees. A handful of regulations apply to banks offering overdraft programs.
How community banks serve immigrants
When people come to live in the U.S. from other countries, they often don’t have an American credit history, identification or other typical requirements of the account-opening or loan process. But community banks are finding ways to serve this growing population while mitigating credit and compliance hurdles.
What commercial lenders can learn from consumer loans
Making sure your community bank’s commercial loans are compliant may mean borrowing strategies from the world of consumer loans.
3 ways to improve your customers’ overdraft experience
SPONSORED | Make sure your customers have a 5 star overdraft experience.
Customers shouldn’t have to worry about whether their transaction will be covered. A reliable overdraft service should be easy to understand and easy to access. Here are 3 ways to ensure successful outcomes and improve overall growth for your bank.
Preventing and detecting mortgage fraud
Many compliance functions are needed to detect mortgage fraud, from FACTA and FCRA to the SAFE Act. Here’s a look at the requirements. By Mary Thorson-Wright Mortgage fraud criminals scheme to separate people from their money (fraud for profit) or to obtain housing (fraud for property). The FBI, which routinely investigates incidents of fraud, defines […]
3 ways to protect your bank’s customer data
Community banks collect more customer data than ever before. A data security plan will ensure this valuable information is kept safe from hackers. By Mary Thorson Wright It’s a robbery that no security camera, armed guard or time-locked vault can prevent. The perpetrators are hiding behind the computer screen, and their weapons are sophisticated and […]