ICBA’s online training, in line with the Americans with Disabilities Act, helps your community bank better accommodate customers with disabilities.
Signed into law in 1990, the Americans with Disabilities Act (ADA) is one of the most comprehensive pieces of civil rights legislation to date. It’s designed to prevent discrimination in areas like the workplace, school and transportation, and provide people living with disabilities with purposeful and meaningful accommodations for everyday functions—including the opportunity to bank.
Members and nonmembers alike can enroll in ICBA’s Community Banker University’s Americans with Disabilities Act for Banks, an online course.
For these reasons and more, it’s crucial for community banks to understand how the ADA affects how they should operate.
The percentage of people with disabilities who use a bank credit product, such as a personal loan or credit card (compared with 76.5% of people without disabilities)
Members and nonmembers alike can enroll in ICBA Community Banker University’s Americans with Disabilities Act for Banks, an online course available for those interested in learning more about ADA guidelines and how they relate to banking.
The course covers how the ADA affects both community bank employees and customers, from hiring and employment to customer service and the specifics of ATM construction and placement.
At the end of the course, participants should be able to:
- State the purpose of the ADA
- Define commonly used terms in the ADA
- Explain the general principles of the ADA, including coverage
- Ensure customer service at your bank is meeting the needs of disabled customers
- Ensure your website and ATMs are ADA compliant
Important for all
It’s important for community banks to fully understand the ADA, as most fall into one of the categories that require them to follow the ADA guidelines. The guidelines apply to employers that:
- Have 15 or more employees
- Are classified as a labor organization, employment agency or joint labor-management committee
- Are a part of state government
If you want to improve your community bank’s ability to better meet ADA guidelines, enroll in this ICBA online training course.
A recent update to the ADA
In March 2022, the United States Department of Justice updated its guidelines regarding web accessibility. It advised businesses to adapt their websites to accommodate all users. Notable issues that interfere with accessibility include:
- Poor color contrast
- Lack of alternative text on images
- No video captioning
- No option for keyboard navigation
To ensure you’re in compliance with ADA requirements and that all customers have equal access to the services and information to all of your community bank provides, read the updated guidance.
Other related Community Banker University courses
For further elaboration on the themes captured in the ADA compliance course, explore these other ICBA’s Community Banker University Courses regarding diversity and accommodations for your employees and customers with disabilities:
- Developing Diverse Teams: Discover how to create a productive, cohesive team and develop a culture that respects each member’s unique perspective and role.
- Leaves and Accommodations: See an overview of federal laws concerning employee leaves and accommodations, as well as the importance of confidentiality in relation to these topics.
- Fair Housing Act: Learn about the protections and rights granted to home renters and buyers, as well as what accommodations are required for people with disabilities.
- Equitable Treatment: A Guide for Supervisors: Explore the meaning of equity, how it will help employees succeed and why it’s important to consider while combating discrimination in the workplace.
Your newfound knowledge can make a noticeable difference in your bank’s culture. By using and expanding upon it, your community bank could greatly improve accessibility and enhance the experience of your employees and patrons.
Take action on ADA requirements
- Learn more about the American with Disabilities Act for Banks course, which is available exclusively to ICBA members.
- Read “How to reach customers with disabilities” (Independent Banker, September 2022) for ideas on how community banks can better accommodate disabled customers.
- Study up on other relevant acts and laws such as the Achieving a Better Life Experience (ABLE) Act that support people with disabilities and their financial wellness.