Charles Potts: ICBA’s ThinkTECH Network

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By Charles Potts, ICBA

As part of our focus and commitment to bring innovation to the community bankers we serve, ICBA launched the ThinkTECH Network. The network, a central repository of cutting-edge fintech vendors and solution providers, became a valuable resource during the COVID-19 crisis as community bankers across the nation sought to address unprecedented disruption to their operations and staff.

In the wake of COVID-19, community banks closed local branches, moved to digital platforms and faced new demands, including the distribution of millions of Economic Impact Payments (EIP) and the online application and processing requirements of the Paycheck Protection Program (PPP), both components of the Coronavirus Aid, Relief, and Economic Security (CARES) Act.

To meet the challenges they faced, many community bankers looked to the ThinkTECH Network to find solutions that would address their and their customers’ needs. Not surprisingly, analytics over the 90 days leading up to April revealed the overwhelming number of community bankers who accessed the network viewed the categories of digital banking, followed by lending and payments, most often.

Each of these areas speaks to ICBA’s overall mission and focus on innovation. ICBA also expects to see a surge of interest in critical areas, such as new account origination, security, regtech and customer experience, with onboarding and digitization remaining top of mind.

As we look ahead to the “new normal” post-COVID-19, we want to remind community bankers that the ThinkTECH Network is a benefit included as part of their ICBA membership. Solution providers included in the ICBA ThinkTECH Network are mission-driven, vetted and have a proven history of financial performance.

We understand that the volume of information inundating community bankers today can be overwhelming, confusing and sometimes contradictory. Frankly, bankers need to spend their time being good bankers and not spend an excessive amount of time searching and navigating the confusion out there.

That’s why we rely heavily on our partnership with Bank Director and the broader net it casts to bring the ThinkTECH Network to our members. ICBA’s investment in this partnership enables us to bring greater variety and more appropriate solutions to community banks.

As I’ve said many times before, we invite your feedback on the ICBA ThinkTECH Network. If there are vendors we should be talking to and reviewing for inclusion, please let us know. The network is a continuous work in progress, and we want to hear from you. If you haven’t taken advantage of this resource, now is a good time to familiarize yourself with the platform. To access it, go to

Charles Potts ( is ICBA senior vice president and chief innovation officer.