Taking care of your bank’s most precious business resource — your employees

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Beyond attracting and hiring qualified job candidates and onboarding and training staff into an organization, there are many steps employers can take to promote both safety and the continued wellness and productivity of their workforce. Banks are no different. A process to support and engage a bank’s workforce that focuses on safety and wellness can help employees adopt a healthier lifestyle, both at home and in the workplace.

When evaluating the risks and exposures in your workplace today, banks should have a broad view of the workforce, as changing demographics are creating new challenges. Many banks are comprised of a multigenerational workforce, each having unique risk exposures. The health of the American population is changing, and the number of people with chronic conditions, such as diabetes, heart disease and obesity, is increasing. Additionally, people with multiple chronic conditions have more complicated health needs, which increases the costs of medical treatments.

All of this may sound overwhelming, but there are things an employer can do to better support and manage its workforce. As a leading provider of workers compensation insurance protection, Travelers is regularly enhancing our services to provide a better customer experience, improve patient care and reduce expenses for customers. MyTravelers® for Injured Employees is our web-based and mobile-friendly self-service tool for workers compensation claims that helps keep injured employees engaged.

In addition, when an employee is injured or sick as a result of a work-related injury and must miss work for an extended period, a one-on-one connection between nurse and patient, pioneered by the Travelers ConciergeCLAIM® Nurse program, is helping injured workers find access to quality healthcare, stay engaged in the workforce and return to work as soon as medically appropriate. By placing nurse case managers in local healthcare clinics across the country, the Travelers ConciergeCLAIM Nurse program has helped reduce the days out of work by 35 percent. 1

“We also feature a telemedicine capability, enabling qualified injured employees to conduct an appointment with a physician via a secure video connection on their computer or smartphone,” said Laura Lundin, Vice President of Financial Institutions at Travelers. “This may offer a cost-effective alternative to emergency room visits while also providing access to care when it is not readily available. Travelers is dedicated to finding new ways to help banks manage their workers compensation risks.”

Developing strategies that maintain a strong safety culture with an emphasis on employee safety, health and engagement can help a bank attract and retain talent.

Travelers is the number one writer of workers compensation insurance in the United States. With more than 100 years of experience, Travelers has built a range of products and innovative services. We are committed to assisting banks with reducing claim costs, making their work environment safe for employees, getting injured workers appropriate care, improving claim outcomes and helping employees return to work.

1 Based on a comparison of Travelers ConciergeCLAIM Nurse claims to non-ConciergeCLAIM Nurse claims for accident years 2013-2016.