Putting Relationships F-I-R-S-T

Ronald D. Paul
Ronald D. Paul

By Ronald D. Paul

In banking, as in most businesses, creating success starts with basic blocking and tackling. Raise deposits at a reasonable cost. Make loans yielding a good net interest margin. Underwrite loans prudently to maintain strong credit quality.

What’s been EagleBank’s differentiator? We put relationships first. In fact, we put relationships F-I-R-S-T. FIRST is an acronym, for Flexible. Involved. Responsive. Strong. Trusted. It describes, in but a few words, the essence of EagleBank.

Flexible

  • We don’t try to fit our customers in a box. We adjust to the unique needs of every customer.
  • We listen to each customer and collaborate with our colleagues to design custom solutions that transform our customers into clients.
  • This strategy enhances our relationships and empowers us to deliver “Yes, we can” service.
EagleBank
Bethesda, Md.
ROAA in 2015: 1.53 percent
ROAE in 2015: 12.73 percent
Assets: $6 billion
Retail locations: 21
Employees: 447
Founded: 1998
Website: www.eaglebankcorp.com

Involved

  • We are large enough to know how, but small enough to know our customer.
  • We develop rapport based on partnership and mutual respect.
  • Thus, we are unwavering in our commitment to the goals and growth of our customers, colleagues and community.

Responsive

  • We shape our relationships by taking ownership of our responsiveness, from beginning to end.
  • We react quickly and accurately to time-sensitive communication.
  • Doing this day in and day out preserves our reputation and relationships.
  • Our consistency makes us reliable.

Strong

  • Our greatest asset is not our financial statement—it’s our team.
  • Our team members are committed to enhancing their professional knowledge to sustain the bank’s credible, current and solid partnerships with our clients.
  • EagleBank now has more than $6 billion in assets. We are the largest and most consistently profitable community bank headquartered in the Washington, D.C., area, which allows us the opportunity to provide the services our customers need.

Trusted

  • We uphold our relationships with honesty, openness and reliability.
  • We can be counted on to do the right thing; we understand that underlying a sound, long-lasting relationship is the essential element of trust.
  • Because of this, EagleBank has become the go-to bank in the Washington metro area.

We’re a local community bank, founded in and imbedded in our community. Our decision-makers live and work right here. We know the neighborhoods, we know the players and we know the competition. In making a real estate loan, we know the difference between the northeast corner and the southwest corner.

There are no 1-800 numbers. There are no video screens to “chat” with. Customers and prospects have access to senior bank executives. Decisions are made locally and quickly. A prompt “no” is much better than a drawn-out “no.” And we don’t disappear once a loan closes or an account is opened.

We’ve been with our customers through thick and thin, in good times and bad. We were strong lenders in the aftermath of 2008. Many local businesses and developers migrated to EagleBank because our lending window stayed open and robust. These customers have stayed because of the relationships we’ve built. And more have joined us.

We give back, as good corporate citizens and neighbors. Whether it’s our $6.6 million, 10-year support agreement with George Mason University or handing out free backpacks to needy students or the millions of funds we have donated throughout our community through the EagleBank Foundation, we never forget the community in “community bank.”
Relationships F-I-R-S-T.


Ronald D. Paul is chairman and CEO of EagleBank.