Glen Ullin, N.D.
ROAA in 2015: 2.49 percent
ROAE in 2015: 25.21percent
Assets: $54 million
Retail Location: One
By Jolene Muscha
The Bank of Glen Ullin sets itself apart from other community banks through our strong involvement in the community we serve and the personal relationships we have with our customers. Sometimes it’s serving burgers in the park, throwing candy from our decorated float during the town’s Fall Festival, working booths and donating gift baskets at the annual Santa Shop, or cooking batches of knoephla soup and Kuchen desserts at the highly anticipated, annual German supper. Our lenders extend a hand to our agricultural customers by hauling commodities, driving a truck or rounding up cattle. There are so many ways to be involved!
Our bank team is devoted to providing the quality service to our customers, whom we know on a first-name basis. Our management and lenders are able to tailor products and services to best meet our customers in our primarily agricultural community. Banking hours of eight to five only speak to our bank building. Our lenders come from the ag community and sitting around a kitchen table or meeting at a sale is sometimes better than an office to conduct business. Our employees’ positive attitudes and service-focused work ethic foster a strong team of lenders and support staff who are dedicated to meeting the needs of our customers and community.
With technology constantly changing, our bank staff has always been enthusiastic about acquiring new skills relating to new products and services to keep our customers connected. This openness to change is integral to staying relevant and maintaining a competitive edge. It is especially important for community banks to adapt to technology advancements and trends to maintain a strong footprint in a business sector that is dominated by large and complex financial institutions. Our bank strategically positions itself to stay ahead of new technology while maintaining strong, personal relationships with our customers, which is the heart of community banking.
Lastly, we pride ourselves on understanding the value of relationships and networking to maintain a strong foothold within the banking industry. Relationship banking is key to the profitability and longevity of community banks, and our employees know the power of customer-focused relationships. We are deeply devoted to our mission, to our customers, to our neighbors and, ultimately, to our community.
Jolene Muscha is president of the Bank of Glen Ullin. She began her 17-year banking career as an FDIC examiner. She has been with the bank since 2006.