Humanizing Customer Service for the Post-COVID Consumer SPONSORED | What’s the value of an empathetic voice on the other end of the phone? While technology and innovation have transformed how customers and financial institutions interact, one truth remains: consumers need human interaction. This makes contact centers more important than ever.
Back to Business: Final Farewell to the Paycheck Protection Program SPONSORED | PPP fund exhaustion does not signal the end of responsibilities. Lenders now enter a long and arduous forgiveness process, with two to five years of continual engagement with borrowers and SBA examiners.
How technology partnerships help your bank achieve next-level innovation SPONSORED | For many years, long-standing retail banks have been warned that if they do not innovate quickly, they’ll be left in the dust. Fortunately, on the journey to innovation, your bank doesn’t have to go it alone.
