Technology articles

5,287 days of Cam Fine

Camden R. Fine is retiring as ICBA president and CEO, a position he’s held for 15 years. In that time, the former Missouri community banker saw three presidents, weathered the Great Recession and was The Hill’s top lobbyist for 10 straight years. Through it all, he’s never wavered in his fight to protect the rights

Goodbye, paper?

Digital mortgage options are on the rise. Here’s how community banks are (or could be) capitalizing on them. By Beth Mattson-Teig You order a pizza and pay bills from your phone. Why not complete a home mortgage from your phone, too? The traditional paper loan process can be cumbersome for both the bank and the customer,

5 ways to boost your customer experience strategy

User-experience maestros like Amazon and Facebook may soon enter the retail banking space. Take a page from their collective playbook to keep your customers loyal for life. By Chuck Green Twenty percent of bank customers are “digital-only” users, preferring to prospect and purchase online, according to the Accenture Global Consumer Pulse Research study. Different consumers

Phishing: Don’t take the bait

Phishing has become a primary method for cybercriminals to plant malware and ply fraud on unsuspecting bank employees and customers. As their techniques become more sophisticated and their attack surface broader, community banks are finding themselves in the crosshairs. By Karen Epper Hoffman In studies and surveys and anecdotes, it is often pointed out that

Storms ahead for cloud-based infrastructure?

The move to cloud-based infrastructure and outside services promises to reduce expenses and remove headaches from overtaxed community bank IT departments. We look at how this ongoing shift could affect the security of banks’ data and systems.

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