Operations & Management articles

Three steps to CECL compliance

Three steps to CECL compliance

Deadlines to implement the Current Expected Credit Loss (CECL) standard begin for some banks in 2020. While preparations can be daunting, accountants and community bankers alike say following certain steps can make the process more manageable.

5 ways to boost your customer experience strategy

User-experience maestros like Amazon and Facebook may soon enter the retail banking space. Take a page from their collective playbook to keep your customers loyal for life. By Chuck Green Twenty percent of bank customers are “digital-only” users, preferring to prospect and purchase online, according to the Accenture Global Consumer Pulse Research study. Different consumers

Phishing: Don’t take the bait

Phishing has become a primary method for cybercriminals to plant malware and ply fraud on unsuspecting bank employees and customers. As their techniques become more sophisticated and their attack surface broader, community banks are finding themselves in the crosshairs. By Karen Epper Hoffman In studies and surveys and anecdotes, it is often pointed out that

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