Industry Insight articles

The Greatest Show

The Greatest Show

By Jeff Gerhart The “Greatest Community Banking Show on Earth” takes place March 11–15 in Las Vegas. The annual ICBA National Convention and Techworld® is a showcase of community banking talent, events, speakers and educational programs that you won’t want to miss.

A Promising Start

By Camden R. Fine, President and CEO of ICBA About this time last year at the ICBA National Convention and Techworld® in Nashville, Tenn., Richard Cordray made his first remarks before community bankers as the newly appointed director of the Consumer Financial Protection Bureau. A former attorney general and treasurer from Ohio, Cordray underscored the

Photo: Saverio Truglia

Calm, Cool and Collected

With efficiency and discipline, Dan Konwent has successfully taken a vigorous approach to monitoring and resolving troubled loans By Tam Harbert Collections are a vital function of every community bank’s loan process. They can make the difference between a healthy bank and a sick one. Unfortunately, too many community banks have been painfully reminded of

Leading the Field

Five community bankers ensuring our industry’s bright future By Beth Teig-Mattson and Michael Lotti Community banking has a great future. Look almost anywhere and you’ll find talented young people shaping our industry. They’re smart, hard working and dedicated to the highest ideals that have distinguished community bankers as our most trusted financial service providers.

Tires, Coffee and Computers

Eight lessons community banks can learn from Les Schwab, Starbucks and Apple By Donald H. Wood Arriving in Oregon a few years ago, I pulled into a Les Schwab tire store after realizing I had a flat tire. I was greeted by an enthusiastic young man who stated that they would repair the tire, and

Photo: Chastidyi Parrott

15 minutes with … Kevin R. Mullins

Executive Vice President and Chief Operating Officer of the $318 Million-Asset Sevier County Bank in Sevierville, Tenn. IB: How did you get your start in community banking? Mullins: I started my career in August of 1987, at the age of 23, as a management trainee with First & Farmers Bank in Somerset, Ky. At the

Ask a Socia Media Guru – part II

  By Ann Chen This interview with Michelle Shangraw, senior vice president, retail banking director and social media coordinator with Mercantile Bank in Grand Rapids, Mich., is the second of two parts. Read the first part here. Q: What is Mercantile Bank’s most successful Facebook campaign? A: We were very happy with the success of

Ask a Social Media Guru – Part 1

The following is the first part of a two-part interview with Michelle Shangraw, senior vice president and retail banking director at Mercantile Bank in Grand Rapids, Mich. Q: Tell me a little bit about how Mercantile bank got started on Facebook. A: We started our Facebook page on March 8, 2009. It is a group

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