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High-altitude leadership

Rapid growth can be a trial by fire for a community bank’s staff and leadership alike. As those who have been through it tell us, the keys are preparation, consultation and a willingness to admit when things need to change.

You have the power

Last month, we looked at how ICBA’s lobbyists work to advance the association’s agenda on behalf of community bankers across the country. But as we learned, they can’t do it without members’ help. Here’s why, and how you can get involved.

Segmentation matters

You may think you know your customers like the back of your hand, but there’s always more to learn. Data analytics is one way to define and evaluate customer segments, bringing opportunities for cross-selling and boosting profitability.