Through the Eyes of a Teller

All Together—Utah Community Bank’s employee team is comprised of 15 people. Front row (from left): Travis Rigby, Teralea Monroe and Moses Sohn. Middle row (from left): Julie Hirschi, Kyra Reynolds, Robin Burger and Ingvild Potter. Back row (from left): Jeff Loosle, Sherry Loosle, Quanette Shinsel, Augusta Hawkins, Javvis Jacobson, Kent Landvatter, Matt Coleman and Bruce Nordgren.

All Together—Utah Community Bank’s employee team is comprised of 15 people. Front row (from left): Travis Rigby, Teralea Monroe and Moses Sohn. Middle row (from left): Julie Hirschi, Kyra Reynolds, Robin Burger and Ingvild Potter. Back row (from left): Jeff Loosle, Sherry Loosle, Quanette Shinsel, Augusta Hawkins, Javvis Jacobson, Kent Landvatter, Matt Coleman and Bruce Nordgren.

Utah Community Bank
Sandy, Utah
ROAA in 2015: 1.43 percent
Assets: $37 million
Retail location: One
Employees: 15
Founded: 2000
Website: www.utahcommunitybank.com

By Quanette Shinsel

When Independent Banker informed us that we were being recognized as one of the country’s top-performing community banks, senior management asked me to tell our success story. I have been a head teller for more than 20 years and have helped generations of family customers over the past 35 years.

You often hear the phrase, “If it sounds too good to be true then it probably is.” This is not the case with Utah Community Bank, a small bank in Sandy, Utah, founded in 2000 with a team of 10 employees. In the early years of the bank, we developed a policy to “know our customer,” and we chose to grow the bank with this in mind. We believe that superior financial performance begins with superior customer service.

I personally love our community bank and so do our customers. Why? Because when customers enter the bank, they are greeted and called by name. They are welcomed to have a Tuesday treat or a complimentary can of soda from the pop machine in the lobby. We offer free checking and many other free products. We go the extra mile and call our customers when they have a non-sufficient funds item presented, giving them a chance to bring in a deposit to avoid a returned item.

When customers call on the phone, their calls are answered by an experienced employee who knows them personally and is ready to assist them with their banking needs. Have you heard of a bank that is willing to give their customer a courtesy call to save them from receiving a late fee? We have found that it is more beneficial to build a relationship on trust and respect, and if you are willing to help customers, they become more willing to make sure their loan debt is satisfied. As much as we want to succeed, we want our customers to succeed also.

In the ever-changing banking world, we are always trying to grow Utah Community Bank with new products and services that will enhance our customers’ banking experience and keep up with the technology expected by the younger generation. Our bank grew in 2015 largely due to the insight of a bank president who saw the need to expand the bank’s lending capability, giving us the power of commercial lending while still maintaining the community bank legacy and feel. His unique vision has allowed us to increase our product portfolio, our staff and our customer base.

In short, Utah Community Bank’s secret to success is simply this: We know how to treat our customers and employees.


Quanette Shinsel (qshinsel@utahcommunitybank.com) is head teller at Utah Community Bank.

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